Stay well-informed with our comprehensive flight information service, delivering real-time updates on all arrivals and departures at London Gatwick. Access terminal details, receive timely flight alerts, and explore some of our diverse selection of over 220 exciting destinations.
Choose Official London Gatwick Parking for secure and convenient parking solutions. Whether your journey is for business or leisure, trust in our reliable on-airport services. Book now and enjoy competitive pricing and complete peace of mind while you're away.
Indulge in a world of shopping and dining delights at London Gatwick. Explore a variety of retail options and savor delectable meals, ensuring your airport experience is truly memorable.
Enhance your travel experience with our premium services at London Gatwick. Enjoy expedited passport control, efficient security procedures, and access to exclusive airport lounges. We're here to elevate your journey, providing unparalleled comfort and convenience.
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Connected to over 120 train stations directly, discover convenient transportation options for traveling to and from London Gatwick Airport. Whether by train, bus, or taxi, we ensure a smooth and stress-free journey to your destination.
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Our vision at London Gatwick is to be the airport for everyone, whatever your journey and our goal is to make your entire airport experience as smooth and seamless as possible, so you can do more of what matters to you.
We want all customers to have a positive experience when using our products, services and facilities and we work with many airport partners to achieve this. We welcome feedback about your experience as it helps us to improve our services. We hope that you don’t have to make a complaint about the service we provide, but if you do we have a two-stage process we follow to help us resolve your complaint.
We ask that complaints are made by the person concerned or their representative no later than 30 days after the date of travel unless there are exceptional circumstances to be taken into consideration.
Fill out our form: Online feedback and complaints form
Write to us:
Customer Services
Destinations Place
London Gatwick
RH6 0NP
Contact us on social media:
X (formerly Twitter) - Send us a direct message
Facebook - Send us a direct message
If you’re unhappy about the standard of service received from London Gatwick or the professional conduct of London Gatwick staff, please contact us using our feedback and complaints online form.
Please include the following:
Please note that if you’re acting as a representative for someone, we will require written consent from the person you’re representing before we provide a full response.
Our Customer Services team will acknowledge your complaint within 48 hours. An investigation will take place and it is our aim to respond as quickly a possible, however if your complaint requires investigation this can take up to 28 working days.
If you’re unhappy with our response following stage one, you can contact us again and a manager will review the handling of your complaint and provide a further response. We aim to provide a response within 14 working days.
Compliments about the service offered by London Gatwick can be sent to us using the feedback contact details and they’ll be shared with the appropriate manager so the staff can be recognised.
The way in which we handle passenger feedback is monitored by the Gatwick Airport Consultative Committee (GATCOM). If you’re unhappy with how we’ve handled your complaint, you can contact GATCOM who monitor the quality of services provided at London Gatwick:
The Honorary Secretary
Gatwick Airport Consultative Committee
County Hall
Chichester
West Sussex
PO19 1RQ
Email: secretary@gatcom.org.uk
If you’re not happy with the outcome of your complaint you can refer your complaint to CEDR – Centre for Effective Dispute Resolution. CEDR is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
You’ll need to refer your complaint to CEDR within 12 months of receiving a deadlock response from London Gatwick. London Gatwick is signed up to the services of CEDR and is therefore willing to submit itself to its ADR procedure. Should you wish to submit your case to CEDR for review, please contact CEDR using the following details and providing the relevant information so they can assess your case:
Centre for Effective Dispute Resolution (“CEDR”)
Consumer Disputes International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU
Contact Number (Aviation): 0207 536 6099
Email: aviation@cedr.com
London Gatwick do not respond to feedback or complaints that are abusive or threatening in nature. We maintain a zero-tolerance policy towards any form of abusive or threatening language or behaviour directed at our staff. Any offensive or abusive complaints will be reported to the police.